FGA Volunteer Role Descriptions

Below captures what the different roles are like in the Bloomington International Student Ministries (BISM) Annual International Furniture Give-Away at Sherwood Oaks Christian Church (SOCC) that occurs every August before Indiana University (IU) Bloomington Campus students begin school.

Furniture Event Volunteer Roles:

FGA Roles	Type	Description
Truck & Trailer Driver	Delivery Drivers & Assistants Team	Personal Truck & Trailer Drivers for Furniture Delivery If your trailer is available, pre-load Friday Evening Check-in and Receive assignments from Personal Truck Team Lead Oversee loading and unloading furniture on your truck or trailer Follow directions from the Truck Marshal and their Load Control Team Leads Provide required documentation to the Dispatchers Report furniture damage or problems to the Dispatchers Return any equipment and documentation at the end of the shift
Truck & Trailer Delivery Assistants	Delivery Drivers & Assistants Team	Provide support to truck drivers during furniture transportation Ensure secure loading and unloading of trucks Provide navigation assistance and check vehicle’s condition Carry furniture to the student’s residences
Onsite Lifter (All Items)	Onsite Lifters Team	Responsible for safe and secure staging and loading of trucks and trailers with furniture Work closely with load control leads, vehicle drivers and assistants Ensure accurate tracking of items loaded onto trucks Collaborate with the Truck Marshal and Furniture Manager Handle all types of furniture, including heavier pieces When Staging: Unload and organize furniture from storage containers Handoff furniture to loaders or place them in designated areas Ensure furniture is free of previous labels Communicate any cleaning or repair needs to Furniture Managers Carry trash to dumpster and items needing repair to Repair Team and repaired items back to staging. Ensure items are relatively clean and clean where needed.
Onsite Lifter (Lighter Items)	Onsite Lifters Team	Responsible for safe and secure loading of trucks with furniture Work closely with truck drivers and assistants Ensure accurate tracking of items loaded onto trucks Collaborate with the Truck Marshal and Furniture Manager Handle lighter furniture items When Staging: Unload and organize furniture from storage containers Handoff furniture to loaders or place them in designated areas Ensure furniture is free of previous labels Communicate any cleaning or repair needs to Furniture Managers Carry trash to dumpster and items needing repair to Repair Team and repaired items back to staging. Ensure items are relatively clean and clean where needed.
Load Control	Other Light Duty	Ensure accurate tracking of items loaded onto trucks Mark loaded items clearly on Furniture Delivery Document Work closely with truck drivers and assistants Collaborate with the Truck Marshal and Furniture Manager To ensure the accuracy of documentation, Load Control is not to handle any furniture Ensure the Driver’s name & phone number is clearly listed on the form Process the Furniture Delivery Document with the Dispatcher before handing it over to the driver
Delivery Dispatcher	Other Light Duty	Send delivery updates to students using our software Use mobile phone for communication
Student Shuttle Personal Driver	Shuttle Drivers	Operate personal vehicles for student transportation Pick up students from designated residential areas to SOCC following the zone plan Transport students residential areas from SOCC after furniture selection process
Student Shuttle Organizational Driver	Shuttle Drivers	Operate organizational vans (SOCC or other organizations) for student transportation Must be pre-approved to drive SOCC vans Pick up students from designated residential areas to SOCC following the zone plan Transport students residential areas from SOCC after furniture selection process
Kitchen Team	Food-Related	Prepare and make available food and drinks for students and volunteers at specified times Maintain cleanliness in food and drink areas Empty trash cans and replace bags
Household Goods Team	Household Goods	Assist students in selecting household goods Clean, sort, and arrange various items Maintain a calm and organized environment Explain item selection limits to students Replenish items as needed
Guide	Other Light Duty	Assist students in selecting furniture types Familiarize yourself with available choices Provide guidance and answer student questions
Guide Data Entry & Tech Support Team	Other Light Duty	Enter student selection data into spreadsheets Provide tech support and troubleshoot issues Ensure accurate record-keeping
Greeter (Part of the Check-in Team)	Other Light Duty	Engage students and volunteers Guide students to registration table Assist with sign-in and distribute materials Provide information and friendly assistance
Ambassador Team	Other Light Duty	Welcome students to Bloomington and the US Provide information about activities and services On-site Ambassadors engage with students in the Fellowship Hall and Guide Rooms
Student Walker (Parents and Kids)	Other Light Duty	Escort students Ensure a smooth flow throughout the venue Guide students between different rooms as directed
Student Flow Management Team	Other Light Duty	Direct students after check-in to food and tables in Fellowship Hall Place students in groups
Welcome Area Team	Other Light Duty	Engage with students and volunteers in table discussion Assist students with getting food Inform students about the FGA process
Student & Volunteer Check-in Team	Other Light Duty	Welcome and register volunteers and students Ensure smooth check-in process Provide instructions and distribute name tags and volunteer t-shirts
Furniture Repair Team	Other Light Duty	Identify repairable furniture or toss in trash container Repair furniture Friday and Saturday before event ends Coordinate with Furniture Manager and Staging team regarding completed items Ensure area is cleaned up after the event
Media Team	Other Light Duty	Must have SOCC Media Team experience Setup and manage Fellowship Hall and/or parking lot area sound systems Coordinate with Event Facilitators Take photos and video of the event for use in SOCC promotional materials and for the FGA and BISM websites Post-process the media and provide to FGA Facilitators and Webmaster
Facilitation Team	Other Light Duty	Must have FGA leadership experience Facilitators have different roles distributed among the Facilitation team Ensure all leaders are Christian and that the event glorifies God Plan for the event and manage associated meetings, websites, correspondence and promotion Facilitate smooth flow of the furniture and household goods collection and storage Facilitate each day of the event week Conduct post-event assessment meetings Incorporate lessons learned into future event planning